Refund & Cancellation Policy

1. Try before you buy

We offer a live demo so you can evaluate Autozap before paying. We strongly recommend it. Most refund requests we could receive are avoidable by testing the platform against your actual process first.

2. Subscription fees

Subscription fees are billed in advance and are non-refundable once the service has been activated, except in the specific circumstances listed in section 4.

This includes situations where you subscribed but did not use the platform during the billing period. We are not able to issue refunds for unused time on an active subscription.

3. Cancellation

• You may cancel your subscription at any time from your account settings, or by emailing pankaj@autozap.in from your registered address.
• Cancellation stops the next renewal. It does not trigger a refund of the current period.
• You keep full access until the end of the billing period you have already paid for.
• After that, your account moves to a read-only state for 90 days so you can export your data, then it is deleted as described in our Privacy Policy.
• To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

4. When we do issue a refund

We will consider and, where the facts support it, issue a refund in these cases:

Situation	What we do
You were charged in error because of a technical or billing fault on our side.	Full refund of the incorrect amount.
You were charged twice for the same billing period.	Full refund of the duplicate charge.
You were charged after cancelling, where the cancellation was submitted before the renewal cut-off.	Full refund of that charge.
The service was not delivered at all due to our fault, for example, your account was never provisioned.	Full refund for the affected period.
A prolonged outage caused by us made the platform unusable for a significant part of a billing period.	Pro-rata credit or refund for the affected days, at your election.

5. What is not refundable

• Change of mind, or a decision not to proceed after subscribing.
• Unused time on an active subscription.
• Outages or restrictions caused by third parties, including Meta suspending or banning a WhatsApp Business Account.
• Business results: we do not guarantee lead volume, conversion rates or revenue.
• Termination of your account by us for breach of our Terms of Service.
• Setup, onboarding, migration or custom development fees, once the work has begun.

5.1 WhatsApp conversation charges

6. How to request a refund

Email pankaj@autozap.in from your registered email address, with the subject line Refund request, and include:

• Your account or registered business name.
• The invoice number or payment reference, and the amount.
• The date of the charge.
• A short description of what went wrong.

Requests should be raised within 15 days of the charge.

7. How long it takes

• We acknowledge every request within 3 business days.
• We tell you our decision, with reasons, within 10 business days.
• Approved refunds are initiated within 7 business days of that decision.
• Refunds are returned to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post the amount, which is outside our control.

8. If you disagree with our decision

Reply to our email and ask for it to be reviewed. Pankaj Dhanore reviews every escalated refund decision personally and will respond within 7 business days. Nothing in this policy limits any right you have under Indian consumer protection law.

9. Changes to this policy

We may update this policy. The effective date above shows when it was last revised. The version in force at the time of your charge is the one that applies to that charge.

10. Contact

AUTOZAP
Hadapsar, Pune, Maharashtra 411028, India
Email: pankaj@autozap.in
Phone: +91 70224 19388